Complaints Procedure

Contact complaints@evisa-immigration.com with the order or referral reference and a factual description. Do not email passport images or health and criminal records.

Nova handles complaints about marketing, intake, consent, the clerical service and technical transfer. An activated partner handles complaints about its professional advice, engagement and fees. Mixed complaints are coordinated.

Privacy, security, suspected unauthorised advice and urgent customer-harm issues are escalated to the relevant internal owner and recorded in the audit trail.