Cancellation, Withdrawal and Refund Policy
How cancellation and refund requests are assessed.
Internally approved for implementation. This document is not represented as externally signed, professionally approved or approved for live Australia service activation.
Principles
This policy does not remove statutory consumer rights. The outcome depends on the service stage, documented work, payment error and service performance.
Examples
Verified duplicate or unauthorised charges are refunded and investigated. An unstarted order is normally refunded in full. Where work has started, any deduction must be lawful, disclosed and proportionate to documented work.
A government refusal or delay does not by itself prove a Nova service failure. Nova errors remain subject to correction, re-performance, refund and mandatory consumer remedies.
Request
Contact support@evisa-immigration.com. We aim to acknowledge within 3 business days and decide ordinary requests within 10 business days.