Quick answer
Refund eligibility depends on the service purchased, the order status, whether the application has been reviewed, whether it has been submitted to the government, and whether any eligible protection product was purchased.
What to do next
- Check your order status in your account.
- Identify the product type: eVisa, appointment-required visa, passport service, subscription, or another service.
- Review whether the application is incomplete, under internal review, with a partner, submitted to government, scheduled, completed, or rejected.
- Submit a refund request through support if the policy indicates the order may be eligible.
- Wait for confirmation before assuming a refund will be issued.
Helpful details
- For eVisa-style products, refund eligibility is usually highest before review or government submission and lower once work has started.
- For appointment-required visas, refund rules may depend on whether a partner has begun work, an appointment has been scheduled, or a government fee has been paid.
- For subscriptions, refund eligibility may depend on the purchase or renewal date and whether benefits have been used.
- If the government rejects an application, a refund may not be available unless an eligible protection product was purchased or the policy says otherwise.
How eVisa Immigration helps
All your global visas in one place. eVisa Immigration supports travellers with visas, ETAs, arrival cards, and travel documents through a clearer online application experience. eVisa Immigration helps travellers apply with a secure online form, guided application support, document upload guidance, application review, email updates, and multilingual assistance where available. Approval depends on government review, eligibility, and the accuracy of the information provided.
Before you continue
- Do not use this article as the legal Terms of Service. It should link to the official policy.
Important notice
- Approval depends on government review, eligibility, and accurate information. eVisa Immigration cannot guarantee approval or entry.
- eVisa Immigration is an independent service provider unless a specific official relationship is clearly stated for a destination or service.
- Refund and cancellation outcomes depend on the official policy, product type, order status, and any protection product purchased.
- Government fees and eVisa Immigration service fees should be reviewed separately before payment. Available payment methods and currencies may vary.
Frequently asked questions
Why does order status affect refunds?
Because the level of work completed, partner involvement, and government fees incurred can change once an application moves forward.
Do I get a refund if the government rejects my application?
Not automatically. Refunds after government rejection depend on the official policy and whether eligible protection was purchased.
eVisa Immigration is an independent travel-document service and is not affiliated with any government.