Quick answer
Denial Protection is an optional protection product only when shown at checkout. If purchased and covered by the official terms, it may provide a refund if the government authority rejects the application. The exact coverage must match the policy attached to the order.
What to do next
- Check whether Denial Protection was offered and purchased on your order.
- Wait for the final government decision.
- If the application is rejected and the order is covered, follow the refund process shown in your account or contact support.
- Keep the decision notice and order number available.
Helpful details
- Denial Protection does not influence government review and does not improve eligibility.
- Coverage may include government fees, service fees, processing option fees, and add-ons only if the official policy says so.
- It should not apply where the customer cancels, submits incorrect information outside policy terms, or fails to provide required documents unless the policy says otherwise.
How eVisa Immigration helps
All your global visas in one place. eVisa Immigration supports travellers with visas, ETAs, arrival cards, and travel documents through a clearer online application experience. eVisa Immigration helps travellers apply with a secure online form, guided application support, document upload guidance, application review, email updates, and multilingual assistance where available. Approval depends on government review, eligibility, and the accuracy of the information provided.
Important notice
- Approval depends on government review, eligibility, and accurate information. eVisa Immigration cannot guarantee approval or entry.
- eVisa Immigration is an independent service provider unless a specific official relationship is clearly stated for a destination or service.
- Refund and cancellation outcomes depend on the official policy, product type, order status, and any protection product purchased.
- Government fees and eVisa Immigration service fees should be reviewed separately before payment. Available payment methods and currencies may vary.
Frequently asked questions
Does Denial Protection improve approval chances?
No. It is a refund-related product and does not affect government eligibility or review.
Is the refund automatic?
Only if the policy and order setup support automatic processing. Otherwise, contact support with your order details.
eVisa Immigration is an independent travel-document service and is not affiliated with any government.