Quick answer
A UK ETA refusal means the UK government decided you do not meet ETA eligibility requirements. A technical rejection may happen because identity or document information could not be verified. Depending on the reason, you may need to reapply with corrected details or apply for a UK Standard Visitor Visa instead.
What to do next
- Read the decision notice carefully and identify the reason.
- If the issue appears to be a photo, passport scan, typo, or mismatch, correct the problem before reapplying.
- If the issue relates to eligibility, immigration history, criminal history, false information, or an ineligible passport type, consider the appropriate visa route instead of repeating the ETA application.
- Contact support if you are unsure which route applies.
- Do not travel to the UK relying on a refused ETA.
Helpful details
- UK ETA refusals are generally not appealable through the ETA process.
- Possible refusal reasons include criminal records, immigration breaches, inaccurate or inconsistent information, past refusals, cancelled ETAs, ineligible nationalities, or passport types that do not qualify.
- A poor photo or passport scan may result in a rejection or failed identity verification rather than a full eligibility refusal.
How eVisa Immigration helps
All your global visas in one place. eVisa Immigration supports travellers with visas, ETAs, arrival cards, and travel documents through a clearer online application experience. eVisa Immigration helps travellers apply with a secure online form, guided application support, document upload guidance, application review, email updates, and multilingual assistance where available. Approval depends on government review, eligibility, and the accuracy of the information provided.
Before you continue
- Government rules change.
- Refunds after refusal depend on order stage, product terms, and any eligible protection purchased.
Important notice
- Approval depends on government review, eligibility, and accurate information. eVisa Immigration cannot guarantee approval or entry.
- eVisa Immigration is an independent service provider unless a specific official relationship is clearly stated for a destination or service.
- Refund and cancellation outcomes depend on the official policy, product type, order status, and any protection product purchased.
Frequently asked questions
Can I appeal a UK ETA refusal?
There is no formal appeal for a UK ETA refusal.
Can I apply again?
You may be able to reapply if the issue was a correctable error. If the issue is eligibility, a Standard Visitor Visa may be more appropriate.
eVisa Immigration is an independent travel-document service and is not affiliated with any government.