eVisa Immigration · Application support
24/7 support for your eVisitor application
Find the next step when entering details, adding a document, checking a payment or returning to saved work. This help concerns your application with eVisa Immigration.
Need help with a particular application?
Email your application reference, the email address used for your order and a short description of the issue. Tell us which step you are on. Follow-up depends on the information or checks your request needs; sending a message does not guarantee an immediate reply.
support@evisa-immigration.comDo not send passwords, full passport images or payment-card details by email or chat. Upload requested documents through your application.
Questions and documents
Identify the step and document type when asking about a field or upload. Check extracted passport details against the original and correct any mistake before continuing.
Passport image requirements →Payments and recorded progress
Open your account to see recorded payment and application progress. A payment, saved draft or administrative check does not establish submission to Home Affairs. Look for the corresponding government reference, receipt or decision notice when available.
Tracking and account help →Returning to saved work
Use the email address associated with your eVisa Immigration application. Check that you are accessing the right order. Government accounts remain controlled by the relevant authority.
Open your account →Checks and personal migration advice
Our administrative checks concern missing information and inconsistent details. You review your answers and declarations. Advice about your individual immigration circumstances requires a separate engagement with a Registered Migration Agent; it is not included by this help page.
Read about our migration partner →Government processing
Home Affairs decides the application and its processing time. Customer support does not change government priority or guarantee approval.
Processing-time guidance →