Imprint / Company Details

1. Responsible operator

Nova Group Sp. z o.o.
Tax ID / VAT ID: PL7011215529
KRS: 0001117840
REGON: 529224431
Registered address: Żurawia 6/12 Lok. 745, 00-503 Warszawa, Poland

Website: https://evisa-immigration.com

2. Contact emails

Customer support: support@evisa-immigration.com
Privacy contact: privacy@evisa-immigration.com
Security contact: security@evisa-immigration.com

3. Brand and service

eVisa Immigration is a private, independent travel-document assistance, visa assistance, electronic travel authorization assistance, arrival-card assistance, document-preparation, customer-support, online-service, and related digital-services brand operated by Nova Group Sp. z o.o..

4. Non-government statement

eVisa Immigration is not a government body, embassy, consulate, immigration authority, border authority, airline, airport, or official authority unless expressly stated for a specific product and supported by official authorization. The website is not an official government website.

Customers may often apply directly through official government channels without using eVisa Immigration. eVisa Immigration charges for private assistance, convenience, document checking, customer support, processing, software, app features, and related value-added services.

5. Complaint and contact procedure

Customers can contact us at support@evisa-immigration.com. A complaint should include the order reference, customer email address, traveler name, product purchased, a clear description of the issue, and the requested resolution.

We aim to respond within up to 14 days. If a matter requires information from an authority, payment processor, app store, government system, courier, or another third party, we may provide an initial response within that period and continue handling the matter.

6. Privacy and data protection

Privacy enquiries and data-protection requests should be sent to privacy@evisa-immigration.com. More information is available in the Privacy Policy.

7. Security

Security concerns should be sent to security@evisa-immigration.com. More information is available in the Security page.

8. Applicable legal framework

Nova Group Sp. z o.o. is established in Poland. The website and services are operated under Polish and European Union law, subject to mandatory consumer and data-protection rights that may apply in the customer’s country of residence.

9. Related legal pages

The following pages form part of the website’s legal and compliance information:

• Terms of Service.
• Privacy Policy.
• Cookies Policy.
• Refunds Policy.
• Disclaimer / Independent Service.
• Accessibility Statement.
• Security.
• Imprint / Company Details.